debcook

Today is a new day. I am more myself and I am ready take on new challenges. On some days my challenge is to convince people to make better use of the technology they already use on a daily basis.

I am speaking mostly of email and text messages. That should not be too difficult – right? Well, it depends upon the situation. My day job is both production and customer service. Communicating with my customers when time is of the essence can be a real challenge.

People are constantly on the move and I think that is great. Those same people are always in a hurry. They also expect me to provide them service as they expect it and when they expect it - that is great as well.

I just wish that I was able to text them or email them when I have a question. No voice mail and no phone tag. I have nearly given up trying for a couple of reasons. People change their email addresses daily and I am never sure who has a texting plan on their cell phone. When customers are asked for their contact information they fear Spam so they are not always forthcoming.

As a customer myself I would gladly give a service provider that information. As a service provider I would appreciate having that information. I like communicating on my own schedule and I like timely results.

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